Store Policy

At The Nature In Us, every order is prepared with care. Please review the following policies before placing your order.

Orders and Cancellations

Please review your order details, shipping address and contact information carefully before completing your purchase.

Orders may be changed or cancelled only before they have been processed or shipped. Once an order has entered processing or has been shipped, it cannot be changed or cancelled.

To request a change or cancellation, contact us as soon as possible at danielamills30@gmail.com. We cannot guarantee that a request can be accommodated.

Final-Sale Policy

For hygiene and safety reasons, skincare, body care, hair care, soaps, cosmetics and other personal-care products are final sale.

We cannot accept returns or exchanges because of personal preferences involving fragrance, colour, texture or individual skin compatibility. Please review product descriptions and ingredient lists carefully before ordering.

This policy does not affect any rights or remedies available under applicable consumer-protection laws.

Damaged, Leaking or Incorrect Products

If your order arrives damaged, leaking, defective or incorrect, please contact us within seven days of delivery.

Include:

• Your order number

• A description of the problem

• Clear photographs of the product

• Photographs of the shipping packaging and label, when applicable

Please keep the product and its original packaging until your claim has been reviewed.

Once the issue has been assessed, we may offer a replacement, refund or another appropriate resolution. Shipping charges may be included when the problem resulted from our error or damage during delivery.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned because the address was incorrect or incomplete, or because the package was refused or left unclaimed, the customer may be responsible for additional shipping charges before the order can be sent again.

Original shipping charges are not refundable in these circumstances.

Lost or Delayed Packages

Delivery estimates are not guaranteed. Weather, carrier delays, holidays and other circumstances outside our control may affect delivery times.

If your tracking information shows that a package was delivered but you cannot locate it, please check with members of your household, nearby neighbours and the delivery carrier before contacting us.

We will assist with eligible carrier inquiries when possible, but The Nature In Us is not responsible for packages lost or stolen after confirmed delivery to the address supplied by the customer.

Customs, Duties and International Orders

International customers are responsible for any customs charges, duties, taxes, brokerage fees or import restrictions associated with their orders.

These charges are determined by the destination country and are not included in the product or shipping price paid to The Nature In Us.

Orders returned because customs charges were refused may be subject to shipping and handling deductions.

Payment Methods

Available payment methods are displayed during checkout and may include:

• Credit or debit card

• PayPal

• Approved offline payment methods

• E-transfer for eligible Canadian orders

Orders are not considered confirmed until payment has been successfully received.

Please do not send an e-transfer unless you have selected or arranged that payment method.

Product Information and Sensitivities

Complete ingredient lists are provided to help customers make informed purchasing decisions. Customers are responsible for reviewing ingredients before use, particularly when they have known allergies or sensitivities.

We recommend patch-testing a new cosmetic product before broader use. Discontinue use if irritation occurs.

Information provided on this website is for general cosmetic purposes and is not intended to diagnose, treat, cure or prevent a medical condition. Please consult a qualified healthcare professional when you have medical concerns or questions about ingredient suitability.

Small-Batch Variations

Our products are handcrafted in small batches. Botanical ingredients may naturally vary in colour or aroma, and handmade products may have slight differences in appearance.

These minor variations are part of the small-batch process and do not necessarily affect product quality or performance.

Privacy

The Nature In Us collects the information reasonably required to process orders, receive payments, provide customer service, arrange delivery and operate the website.

Customer information may be shared with trusted service providers—including website, payment, delivery and technology providers—only when reasonably necessary to deliver these services, meet legal obligations or protect the business and its customers.

We take reasonable measures to safeguard the personal information in our care. For privacy questions or requests concerning your information, please contact danielamills30@gmail.com.

Wholesale Inquiries

For wholesale inquiries, please contact danielamills30@gmail.com and include information about your business, location and the products you are interested in carrying.

Contact Us

Questions about an order or this policy may be sent to:

The Nature In Us
Kawartha Lakes, Ontario, Canada
danielamills30@gmail.com

We reserve the right to update this policy when our services, business practices or legal requirements change. The version displayed on this website at the time of purchase applies to that order.