Shipping & Returns

Every order from The Nature In Us is prepared and packaged with care in Kawartha Lakes, Ontario.

Order Processing

Orders are normally prepared within 3–5 business days.

Processing time is separate from shipping time. During holidays, product launches, markets or other busy periods, preparation may take slightly longer.

You will receive a confirmation email after placing your order and another notification when your order has shipped or is ready for local pickup.

Shipping Within Canada

We ship across Canada from Woodville, Ontario.

Shipping charges are calculated according to the size, weight and destination of the order. Available shipping options and prices will be displayed during checkout.

Orders of $150 or more receive free shipping within Ontario, before applicable taxes and after discounts.

Delivery times are estimates and may be affected by weather, holidays, carrier delays or other circumstances outside our control.

Shipping to the United States

We ship to addresses within the United States. Available rates will be displayed during checkout.

Customers are responsible for any customs duties, import taxes, brokerage charges or other fees imposed by United States authorities or delivery providers. These charges are not included in the product or shipping price paid to The Nature In Us.

International delivery times are estimates and may be affected by customs processing.

Tracking

When tracking is included with the selected shipping service, tracking information will be sent to the email address provided with the order.

Please allow time for the carrier to scan the package and update its tracking system.

Local Pickup

Local pickup is available by arrangement in the Woodville area.

Customers will be contacted when their orders are ready. Please wait for confirmation before arriving for pickup. Pickup instructions and the location will be provided privately after the order is ready.

Orders must be collected within the agreed timeframe unless other arrangements have been made.

Free Local Delivery

Free local delivery is available within 10 kilometres of Woodville, Ontario.

Eligibility may be determined using the delivery address supplied during checkout. We will contact you if additional information or delivery arrangements are required.

Someone should be available to receive the order, or a safe delivery location must be provided. The Nature In Us is not responsible for an order after it has been delivered to the address or location supplied by the customer.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned because an address was incorrect or incomplete, or because the package was refused or left unclaimed, the customer may be responsible for the cost of shipping it again.

Original shipping charges are not refundable in these circumstances.

Please contact danielamills30@gmail.com as soon as possible if you notice an error. An address can only be changed before the order has been processed or shipped.

Delayed, Lost or Missing Packages

Shipping and delivery dates are estimates and cannot be guaranteed.

If tracking shows that your package was delivered but you cannot locate it, please:

• Check around the delivery location

• Ask other members of your household

• Check with nearby neighbours

• Contact the delivery carrier

If the package remains missing, contact us and we will assist with an eligible carrier inquiry where possible.

The Nature In Us is not responsible for packages lost or stolen after confirmed delivery to the address provided by the customer.

Returns and Exchanges

For hygiene and safety reasons, skincare, cosmetics, body care, hair care, soaps and other personal-care products are final sale.

We cannot accept returns or exchanges because of fragrance preferences, texture preferences, natural variations or individual skin compatibility. Please read product descriptions and ingredient lists carefully before purchasing.

This policy does not limit any rights or remedies available under applicable consumer-protection laws.

Damaged, Leaking or Incorrect Orders

Please inspect your order shortly after delivery.

If an item arrives damaged, leaking, defective or incorrect, contact us within seven days of delivery at danielamills30@gmail.com.

Include:

• Your order number

• A description of the problem

• Clear photographs of the affected product

• Photographs of the shipping packaging and label, when applicable

Please keep the product and its original packaging until the claim has been reviewed.

After assessing the issue, we may provide a replacement, refund or another appropriate resolution.

Order Changes and Cancellations

An order may be changed or cancelled only before it has been processed or shipped.

Please contact us as soon as possible at danielamills30@gmail.com. We cannot guarantee that a change or cancellation request can be accommodated.

Questions

For questions about shipping, pickup, delivery or an order, please contact:

The Nature In Us
Kawartha Lakes, Ontario, Canada
danielamills30@gmail.com